The Policy

At SHOPATSCREAM.com, we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us.

The type of information we collect about you includes:

• Your name
• Your address
• Your email address
• Your phone number
• Your credit / debit card details
• Your order history and profile

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. If you find any inaccuracies we will delete or correct them. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We use Worldpay for processing of security information and this data is passed outside the EEA (European Economic Area) to the U.S.A. and then back to the UK. Worldpay has been certified by Visa, U.S.A. and Visa International as being compliant with the Cardholder Information Security Program and the Account Information Security program, respectively, which must be renewed annually after follow-up audits. To date, these are the most stringent security requirements in the industry having to do with how consumer data is secured, technologically as well as from a process standpoint.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Should you wish to browse anonymously please contact us and request a link that we can send you to exclude you from web tracking.

If you have any questions/comments about privacy, you should contact our accounts department. If you contact us for details of existing information that we hold about you it is important that you quote your original email address, as used at the time you first contacted us. We may be unable to trace your details without this.
Secure Shopping with SHOPATSCREAM.com

You don't have to worry about the safety of your credit card information when shopping at SHOPATSCREAM.com. We use encryption technology to ensure that any information you transmit during the ordering process is secure. Our servers are secured to protect all personal information including credit card numbers, your address and any products you may order.

If you still do not feel comfortable sending your credit card information over the Internet, and prefer to place the order by phone with a SHOPATSCREAM.com Customer Services Representative, simply call 01253 309060
Hours of Operation: Monday to Friday, 9.30am to 6pm.
We reserve the right to decline an order at our absolute discretion.

WorldPay

We use the services of WorldPay to screen all orders prior to acceptance. Smart validation technology is used to help verify that the genuine cardholder is the person placing the order. This technology provides you with the comfort of knowing that if in the unlikely event that your card details were ever fraudulently obtained, WorldPay would immediately identify a different user profile or personal details based on your online order history and prevent the order form being accepted.

Coremetrics

We use Coremetrics for processing web analytics information, this information is currently stored outside the EEA in the USA. Coremetrics is a TRUSTe certified company demonstrating their adherence to its strict privacy principles and comply with the TRUSTe Watchdog dispute resolution process. They also comply with guidelines from the Federal Trade Commission (FTC), the Online Privacy Alliance (OPA) and World Wide Web Consortium (W3C). They are fully Safe Harbor compliant (details can be found at: http://www.export.gov/safeharbor/). If you wish your data not to be included in general web stats please Contact Us.

TrustUK

TrustUK is the body set up to approve online codes of practice. The Consumers Association and the Alliance for Electronic Business have worked together with support from the DTI in order to bring it about. The purpose of TrustUK is to set a standard for the conduct of e-commerce between business and consumers. The criteria for TrustUK approval covers all the concerns that a consumer might have when deciding whether to shop online.
Internet Shopping Is Safe - ISIS (imrg Code of conduct)
The IMRG Code sets out basic standards for e-retailing. It is a manifestation of the IMRG members' collective effort towards establishing high industry standards that provides a meaningful point of reference and workable guidelines for e-commerce merchants and facilitators. The IMRG Code is also the benchmark used by IMRG and its members to facilitate self-regulation of the e-retail market: imrg reserves the right to measure the service of any e-retailer against the imrg Code, not just those who voluntarily comply with it, and to take appropriate action in order to protect the industry.

Contacting Us

Phone Number: 01253 309060
Fax Number: 01235 309069

Hours of Operation: Monday to Friday, 9.30am to 6pm.

Postal Address
SHOPATSCREAM.com, Scream Management Ltd., The Red Door, 11 Wareham Road, Blackpool, Lancashire, FY3 7XG, United Kingdom.